As a manufacturer of bulk bag handling equipment and a provider of bulk bag handling optimization services, we often challenge ourselves with what it is we need to do to meet all of our customer's expectations.
While it's easy for us to take an insular view of what it takes to design equipment with unique functionality, the 'game' is much larger than just that.
Bulk bag filling and bulk bag unloading equipment is perhaps only a small portion of what we provide our customers. For example, analyzing their current situation, devising customized ways to solve nagging problems and uncovering operating cost saving opportunities that support an attractive ROI all contribute to creating a valuable customer experience. Then, of course, there is how well we deliver on those promises.
We know that these are critical pieces of the puzzle that lead to Control and Metering - or any vendor - being seen by their customer's as a valuable partner.
However, it occurs to me that the only way to validate the exact set of 'partner criteria' is to actually ask those whom we serve what's important to them.
To that end you'll soon see Control and Metering reaching out to its customers to find out what we REALLY should be focussing on to enhance our ability to be a good partner.
Can't wait!
